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Hi everyone!

What do you think about Emojis in work communication?

Should we use them or not? Do you use them in your organization?

...

Vote with πŸ‘ or πŸ‘Ž!


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  2. 7

    A big πŸ‘

    1. 4

      > Do you use them in your organization?

      Absolutely - I think especially in a remote environment where the tone of a person's narrative is tough to understand, emojis ensure that the messages aren't taken the wrong way.

      A simple πŸ™ is also so very neat. When I interviewed Scott Hanford (when he was part of Invision) and also Brief from FlexJobs, both were super positive about its usage.

      Quoting from our remote work guide:

      On our podcasts with Brie (FlexJobs) and Scott (Invision), both mentioned theΒ importance of using emoticonsΒ to soften the message while chatting on Slack. Since in written communication often the spirit behind the message can be misinterpreted, emoticons help in reassuring the recipient of the nature of the message. So, be generous with emoticons used in your conversations!

    2. 6

      Absolutely πŸ‘

      1. 6

        My reply - πŸ‘

        (We are a startup with about 10 employees)

        Β 

        The main benefit of emojis, I think, is that they provide an additional way to convey information, which is highly needed in written communication. As we all know, voice tonality and body language is a big part of the meaning in verbal communication - and we miss those in written communication.

        Β 

        Consider this comparison - how much the emojis strengthen the message:

        "This is okay."

        "This is okay. πŸ™‚πŸ‘"

        Β 

        Or even this one - how many words 2 emojis replace:

        "Yes, this is an okay way to do it, and I'm fine for us to proceed with it."

        "πŸ™‚πŸ‘"

        Β 

        Maybe it depends on industries... and demographics of the people involved?

        Cultural awareness is needed (just like in verbal communication).

        Β 

        I've seen a study that reports 80% of professionals approve the usage of emojis in professional written communication, while 20% are against it.

        But this was before Corona and before all-remote teams.

        Β 

        So what do YOU think?

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          Great examples Boris. I know people can also go overboard at times and that might cause problems in a work setting. For ex. emojis with hearts or kisses can be interpreted in a very wrong way. I believe it's important for managers to lay down some ground rules in the regard.

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            It's a good point!

            I think it depends on the size of the organization and the culture.

            For a small company (5-20 people), I think it is fine to set a good example. If someone is doing something awkward, it is possible to notice it and give some guidance to the person directly.

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              Good point! Wonder if there are companies that have an emoji policy? Like a set of appropriate emojis to be used just within the workspace πŸ€”

        2. 6

          I am a huge fan of emojis πŸ‘πŸš€πŸ”₯🀘

          Among many things, at work (more so for remote teams):

          - Emojis help you express your emotions better

          - Receiver is able to interpret your tone better

          - Also helps to build kind of a bond with your teammates in some time

          Personal experience:

          I had to share a doc with a client and I was yet to finish some last minute formatting. I messaged her on Slack that I would be late by a couple of hours. It was going to be late night her time so I wasn't sure how she would take it. But she replied 'That's alright πŸ˜€' which reassured me that she wasn't upset.

          1. 4

            Well said Cathy. Our daily communication would just be dry & emotionless without emojis. Apart from giving cues for emotion & tone, emojis are plain fun to use & receive. I actually see no reason why anyone should prohibit their use at work.

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            πŸ‘ Yes. AbsolutelyΒ  πŸ™Œ

            1. 6

              Big πŸ‘over here too!

              Β 

              1. 6

                they are the savior in an otherwise boring remote world

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                  Yes πŸ‘πŸ‘πŸ‘Β 
                  I use emojis frequently while chatting with my colleagues, but at the same time, I give it a second thought while communicating with clients or managers πŸ˜…

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                    I'm fully onboard with emojis for internal communications within the company. But I am a little more cautious with vendors or potential customers. You can usually tell within an email or two if it is appropriate though. πŸ˜„

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                      Definitely πŸ‘

                      Written communication sometimes is not as effective as verbal communication and emojis definitely is a great help to ease any miscommunication.Β 

                      1. 2

                        Totally. I never used emojis even in personal communication till our company went remote and I understood how some terse statements can be really misinterpreted.